• Refund policy

Refund policy

       Shipping Policy

  • In case of multiple products under a single order, we shall make every effort to dispatch every product under the same order at the same time, subject to the availability of the product.
  • All orders are shipped with an invoice From Kejriwal Electronics Ltd.
  • Orders will be processed only from Monday to Saturday. Any order placed on a Sunday, or on any National Holiday, the shipments will be processed on the next working day.

 

Dispatch & Delivery

  • Prepaid orders placed before 11:30 AM will be processed and shipped on the same day
  • Orders placed after 11:30 AM will be processed on the next working day Shipping is not processed on Sundays and Public Holidays.
  • Once shipped, a notification mail along with a shipment tracking number will be sent to your registered email id.

The Products shall be delivered within 3 – 10 working days. In case of unforeseen / unexpected delay, the same shall be intimated to you.

 

Cancellation Policy

  • Cancellation of orders is possible only before the order is Invoiced for shipment. Once an order is Invoiced and Packed, it cannot be cancelled.
  • No cancellations can be accepted for those products that have been ordered on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
  • There shall be no cancellation of orders placed under the same day delivery category.
  • Cancellation & Shipping charges will be levied on orders cancelled after shipped & upon delivery. Amount so charged will be at the sole discretion of the company.

 

          Eligible Criteria for Product returns:

  • If the product delivered is different from what was ordered or not as per the order specification.

    Please contact our customer service team at contact@oscarindiastore.com promptly with your invoice information and photo/video of the product if you have received your order in a damaged condition. This should be reported within 4 hours of receipt of the products. Our customer support team shall be able to guide you with further process.
  • If the delivered product had been tampered with or was in an unpackaged state at the time of delivery, Please refuse to take the delivery of the product. Kindly raise a ticket/complaint and contact us right away -> contact@oscarindiastore.com
  • The return request must be initiated within 7 days return window from the date of receipt of shipment in case the product has any technical issues or malfunctions.
  • A product will not be eligible for return owing to personal likes / dislikes / satisfaction / preferences / choices  in a product that has no damages / defects. Any physical damage not notified within 4 hours of receiving the product, any electrical surge or any damage caused by the customer/user, will not be eligible for return.
  • 50% damage fees will be levied if is product received in damaged condition or if any original accessories are missing in cases of reverse pickup to troubleshoot any issues reported